ORDER PROCESS

•  The Price on line include the freight to regular postal area freight to door.  Far postal code area will ask extra charge for freight difference. 
• You can place order and pay on line. after we accept the notification of the webshop. we will handle the order within 3 working days.
• Pls. left the information the address with EMAIL BOX.  ADDRESS DETAILS WITH POSTAL CODE.  TEL NO.  CONTACT PERSON NAME.

• The goods might be stocked in the AU  or China Warehouse. We will use the available one when got order.
• Delivery from AU warehouse.  It will need about 3-5 days to door. ( Depend on the express company. Not controlled by HELEE.)
• Delivery from CN Warehouse. It might need 5 - 30 days  to door, We will send you a mail to note you the waybill No. for your easy tracing.

• After received the goods. Pls. feedback within 7 days when you have confusion or any help to brian@koobayhome.com 
• In case you need urgent shippment , Pls. shoot a message together with the order. or call us an 0061 0421 299 506
• Invoice, In case you need an invoice.  Pls. left a message with the order together or mail brian@koobayhome.com
• In case you want to be an sales agent of my company. Pls. mail lindafeng@headht.com  thanks.

 RETURN

• If the goods received is not what ordered , What should I do ?
• Sorry for that. When you found  the goods were wrong. Pls. took a picture and Mail to brian@koobayhome.com , The service will guide to you return the goods back to our warehouse and at the same time we will send out the new goods again or refund the payment as required.
•  If the goods received were damaged  . What should I do ?
• Pls. take a picture and shoot a message to Brian@koobayhome.com , The service will guide to you return the goods back to our warehouse and at the same time we will send out the goods again or refund the payment as required.
• If I found the goods received is what I ordered .But  I don't like them or I wont need them no longer . What should I do ?
• Wahoo, was a mistake decision made.  Pls. send your comments to brian@koobayhome.com .  The Service will solve the problem for you.
• You can choose to to return the goods:
  • But  You are responsible to balance the charge of freight . (Include the come and back)
  • After the warehouse received the goods returned. If they are not used or damaged that influence the 2nd time sales.
  • Will return the left value back to you . So Pls. be careful reach the details of the goods . do not make a mistake. thanks.

• We accept goods return when there is problem for delivery reason. such as  box damage,parts missed...
• When there is problem for the products for delivery reason. Pls. remember took a picture before you return them.
• Because our item is big and the high transport costs, so Pls. make an decision when you really need them. thanks a lot.